Warranty Policy & Terms

Warranty Policy

Introduction

At WEINER tech, we are committed to providing high-quality products and exceptional customer service.

Our limited warranty reflects our confidence in the reliability of our tools and equipment, as well as our dedication to ensuring customer satisfaction.

This policy outlines the terms and conditions of our warranty coverage for electric and power tools purchased from WEINER tech, ensuring transparency and protection for both the customer and the store.

By purchasing or using any product from WEINER tech, you acknowledge that you have read, understood, and agreed to the terms stated in this warranty policy.


1. Warranty Coverage

The limited warranty offered by WEINER tech covers manufacturing defects and defects in materials or workmanship, under the following conditions:

  1. The warranty covers any malfunction or defect proven to be the result of a manufacturing fault.
  2. The warranty includes free repair service and replacement of defective parts when a manufacturing defect is confirmed.
  3. All warranty repairs are carried out exclusively at WEINER tech’s authorized service center.
  4. Service requests are handled in order of submission, and repair time depends on the type of fault and availability of spare parts.


2. Exclusions from the Warranty

The warranty does not cover any of the following cases or damages:

  1. Misuse, abuse, or improper operation of the product contrary to the user manual or manufacturer’s instructions.
  2. Accidental damage such as drops, cracks, burns, or liquid damage.
  3. Negligence or failure to perform regular maintenance as recommended.
  4. Use of the product with incorrect electrical voltage or outside the recommended specifications.
  5. Consumable parts such as cutting heads, brushes, discs, and other accessories that naturally wear out with use.
  6. Chargers and batteries are not covered unless explicitly stated otherwise on the product’s information sheet.
  7. Any unauthorized repair attempts or tampering by non-approved service centers immediately voids the warranty.
  8. The warranty does not cover full product replacement or refund; it is limited to repair services only when applicable.


3. Warranty Period

  • The warranty period is one (1) year – 12 months from the date of purchase, as stated on the original invoice.
  • Some products may include operational or startup warranty only, which will be specified clearly on the product or in its technical documentation.
  • Warranty extensions are valid only if officially provided in writing by WEINER tech.


4. Warranty Claim Procedure

If you encounter an issue that you believe falls under the warranty coverage, please follow these steps:

  1. Contact our technical support team through the official communication channels.
  2. Provide the original purchase invoice or order number as proof of purchase.
  3. Describe the issue in detail, attaching photos or videos to help assess the problem.
  4. Deliver the product (either in person or via shipping) to the authorized WEINER tech service center, after coordinating with our support team.
  5. Once received, our technicians will inspect and diagnose the product to determine if the issue is covered under the warranty.

WEINER tech reserves the right to accept or reject a warranty claim based on the official inspection report.


5. Additional Terms and Conditions

  1. WEINER tech is not responsible for any data loss, operational downtime, or indirect damages resulting from the product malfunction or repair process.
  2. Repair time may vary depending on the product type, fault complexity, and availability of spare parts.
  3. If the product cannot be repaired, WEINER tech may replace it with a similar model or offer compensation after applying a depreciation value based on usage and condition.
  4. If the same defect reoccurs during the warranty period, repair service will be provided again at no additional cost.
  5. Failure to comply with product usage instructions or attempts to modify or repair the product externally will result in permanent loss of warranty rights.
  6. The warranty does not cover any indirect or consequential damages, including lost productivity or damage to other equipment.
  7. WEINER tech reserves the right to update or amend this warranty policy at any time without prior notice. The updated version will always be published on the official website.


6. Customer Acceptance

Purchasing and operating any product from WEINER tech constitutes full and unconditional acceptance of all warranty terms and exclusions described in this policy.


7. Contact Information

For support or warranty-related inquiries, please reach out to us through:

 WhatsApp Support: +966 594696398

 Email: [email protected]

 Website: www.weinertech.com


Final Statement

The WEINER tech Warranty Policy is designed to protect your investment and ensure you receive reliable, long-lasting tools backed by professional service.

We are dedicated to providing transparent, fair, and efficient warranty support for every customer.

WEINER tech – Our passion is in the tools, and our focus is in your satisfaction.